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Release Notes: Inspekt Version 1.5.0 (20160813.1)

New in QualNimbus’s Inspections Management Solution, Inspekt Version 1.5.0: Custom Reports, Consolidated Invoicing, Web Services, Workforce improvements and more.

Version 1.5.0 (20160813.1): 13 August 2016

NEW FEATURES:

  • Reporting – Custom Report Formats: Our customers have asked for the ability to have report formats that are different from the standard QualNimbus report format that can be at the Service Provider level or the Buyer level. We are pleased to announce that this capability is now available in the system as a premium service.
    • Customers can now request us to have a customized report format (send us a support request through the application and we will initiate a workflow). The customized report format will display the same information that is displayed via the default report format, but customized to reflect the formatting and look and feel that is requested by the customer. Note that each customized report format has to be individually developed, and as such there will be an extra charge for each custom report format.
    • Customized report formats can be attached at the Service Provider level, the Buyer level or the Buyer’s Program level.
    • The hierarchy of selection of the report format for any inspection order will be as follows:
      • If a report format is available at the Buyer’s Program level, it will be used when an order has that Program assigned.
      • Otherwise, if a report format is available at the Buyer Company level, that will be used.
      • Otherwise, if a report format is available at the Service Provider Company level, that will be used.
      • Else, the QualNimbus default report format will be used.
      • Based on these rules, the report format will be  automatically selected in a drop down on the field inspections screen. This can be overridden, if the user desires.
  • Consolidated Invoicing: Another feature that our customers have asked for is consolidated invoicing. You will still have to enter the details of each individual invoice associated with an order. But now you will have the option to send out a consolidated invoice at any time by pulling together multiple individual invoices into a single invoice:inspekt-consolidated-invoicingA few things to note:
    • The invoiced entity (buyer / supplier / factory) must be the same across all selected invoices.
    • Edits made to invoice notes are stored with the consolidated invoice – not stored back to the individual invoices.
    • Invoice notes can be consolidated into a single note if the user so desires (ability to edit / delete notes is provided).
    • A consolidated invoice can be edited at a later point in time.
    • Consolidated invoices can be sent to customers directly via this screen.
    • One click automated generation of consolidated invoice works just like the individual invoice currently does.
    • The consolidated invoice generation option is available under the Invoicing menu.
  • Inspekt Bridge – Booking Web Service: For customers that already have a web presence whereby they are capturing orders, we are pleased to announce Inspekt Bridge – a set of web services that allow such companies to simply call a web service and send orders into Inspekt. Inspekt Bridge is currently in public BETA. If this is something you would like to implement, please send us a note via the in-application support mechanisms (or via our support email) and we can share with you the process to implement this for your instance of Inspekt.
  •  MDM – Work Effort: We have now implemented the ability to add the Sample Size that can be inspected (on average) at the Product Taxonomy level. Now you can define how many samples an “average” inspector can inspect in 1 man-day. Simply click on the + sign on the 4th node of the taxonomy and add the number of samples. inspekt-taxonomy-workcontentIn coming releases, we will implement:
    • Workforce: Assigning product taxonomy nodes to the workforce to indicate affinity to different items on the taxonomy. Also, ability to assign proficiency (Low, Average, High) against each taxonomy node assigned. This will allow maintenance of Workforce Capability matrix.
    • System Options: Ability to assign a multiplier to each of the Proficiencies (e.g. Low = 0.75, Average = 1, High = 1.2) which can then be used as a multiplier to calculate the specific inspector’s output.
    • Scheduling: The estimated number of man-days based on the order quantities, inspection level and the work effort. The estimated actual number of man-days based on the Workforce capability when inspectors are assigned to an inspection during scheduling. Suggested inspectors will also be prioritized on the basis of capability tied to the product being inspected.
    • Order Quotation: This also lays the groundwork for us to provide quotations via Inspekt.
  • Workforce – Holiday Schedules: We already have the capability in the system wherein we can define location specific holidays. Now users can have their own holiday schedule set up in the system. Users can access this from their user profile:inspekt-workforce-holidayA new holiday can be added to the calendar by simply clicking on the day of the calendar and adding an entry. Note that the same functionality is also available from the workforce management screen. It is also important to note that Inspectors will show as unavailable in the scheduling screen if they have a holiday defined on their calendar for the scheduled inspection dates.

IMPROVEMENTS:

  • In application support (Event based help): We have now implemented the foundation of providing event or trigger driven help interventions. So now, we will be able to prompt users with a help video or deck when they try to use a capability for the first time. Stay on the look out for usage videos pertaining to first-time usage in the various parts of the application.

FIXES:

  • Email Notification: Inactive users were getting notifications – this has now been fixed.
  • Protocol + On the fly MDM: We have fixed an issue wherein if a defect was added on the fly while constructing a protocol, it would not be available for selection (we still had a workaround by doing an advanced search and selecting the item). Now this has been addressed.

 

Click here to see the entire change log (for every release).

ABOUT Inspekt: Inspekt lets you manage the entire Inspections lifecycle – from order to invoice – all from your web browser. With innovative capabilities such as dynamic inspection protocol management and field inspection data capture and productivity enhancing features such as automatic report and invoice generation, the solution can streamline your operations and enhance productivity thus helping you save costs while delivering a better customer experience.

Not a current user of Inspekt – but want to get all these great features for Inspections Management? Start your free 30 day trial today!Register

Inspekt: Offline Field Inspections (BETA)

Introducing Offline Field Inspections (BETA) capability for Inspekt where Inspectors can now perform field inspections even when offline.

Introducing Offline Field Inspections for Inspekt

We are pleased to announce the limited beta of our Offline Field Inspections module for Inspekt – called Inspekt Desktop. This capability is available today in limited Beta for the Windows platform.

WHY OFFLINE?

Sometimes, Inspectors have to go to locations wherein they may not have internet connectivity. As such, they will then be unable to use Inspekt on the Internet. For such users, we have introduced Inspekt Desktop which will allow them to execute field inspections even when they are offline!

BETA??

Yes – Inspekt Desktop is in Beta right now. We want to provide the solution to some selected customers and work with them to iron out any kinks before we do a broad rollout to all of our customers. Broad rollouts are expected to start gradually over the next month and all customers should be able to access and use Inspekt Desktop by the end of the month (still in Beta). A disclaimer upfront – Beta software can be buggy or may have changes to features (please also refer to our Terms of Service). We want to hear from you in case there are issues so we can address them and fix them (please use in-application support channels). If you are interested in signing up for the Inspekt Desktop beta, please drop us a note through the application support channels.

HOW DO I GET STARTED?

You will be provided a link to download the Inspekt Desktop installer for Windows. On executing the installer (please override any warnings that Windows may throw up about software downloaded from the internet), Inspekt Desktop will be installed on your desktop. The installer will also install Chromium (the open source version of Chrome) on your machine. After installation, Inspekt Desktop will be started and will run in your application tray. By right clicking on the tray icon, you can Run Inspekt Desktop (or Inspekt-D – the D stands for Desktop).Inspekt Offline

On running Inspekt Desktop, the Chromium browser gets launched with the Inspekt UI. The user needs to be connected to the Internet on first use – and has to log in to Inspekt using their Inspekt credentials. After they log in, they can then Sync Inspections (and download any assigned Inspections). Once this has been done, the user can operate on these inspections even if they are offline.

ABOUT THE OFFLINE FUNCTIONALITY

While we have tried to replicate the online experience of the Inspekt application (everything related to Field Inspection execution should work just as it does online), there are some limitations to the offline functionality (primarily because you are offline!).

For instance, updates are saved on a section-by-section basis. Thus, if there are 2 inspectors assigned to an inspection –  they can both work on 2 different sections of the inspection and save them asynchronously – and it will not pose any issues. But if they both work on the same section of an inspection, only the first inspector’s save will be recorded online. The second inspector will receive a Conflicted copy of their changes; the online version of the inspection will be synched back to the record they were working on. We intend to keep streamlining this functionality – but until then, please be aware of this.

Besides this, we will not allow for on-the-fly MDM creation in Inspekt Desktop (although existing master data such as checkpoints, on-site tests and defects can still be added during the inspection). And reviewer assignments will have to be done when online.

Also, while offline, rich report generation will not be possible (as this runs on the server) – although we DO offer a lightweight HTML report that can be printed and signed off by the inspector and factory representative. Inspekt Offline Report

However, after the information has been synched online, the rich report can be generated online as per the usual (one-click) process.

We are super excited to provide our users with this functionality and look forward to hearing from you about how it is working for you and what we can do to continue improving it.

 

Click here to see the entire change log (for every release).

ABOUT Inspekt: Inspekt lets you manage the entire Inspections lifecycle – from order to invoice – all from your web browser. With innovative capabilities such as dynamic inspection protocol management and field inspection data capture and productivity enhancing features such as automatic report and invoice generation, the solution can streamline your operations and enhance productivity thus helping you save costs while delivering a better customer experience.

Not a current user of Inspekt – but want to get all these great features for Inspections Management? Start your free 30 day trial today!Register

Release Notes: Inspekt Version 1.4.0 (20160716.1)

New in QualNimbus’s Inspections Management Solution, Inspekt Version 1.4.0: Customer Portal Orders, Location based Scheduling, Inspector Rating, Order Notes

Version 1.4.0 (20160716.1): 16 July 2016

NEW FEATURES:

  • Customer Portal – Booking Form: Customers of the service provider will be now able to directly place an order with the service provider thru the Customer Portal.Portal: OrderA few things to note:
    • The applicant type will be set to the Company Type of the Customer and the applicable Company & Contact information will be auto-populated based on the user that is logged in and be non-editable (in the picture above, this is the Buyer company).
    • The customer can only select other stakeholders (e.g. factory/supplier in the example above) from other companies that they have already transacted with before.
    • Customers will be able to ADD a new stakeholder (company/contact) if the one that they are trying to add does not exist in the drop down list.Portal: Add Customer/Contact
    • Customers can also add notes to the order, and view any notes that the Service Provider exposes to the customer.
    • Customers cannot select a protocol or edit any technical details related to the inspection (the operations booking manager will do that).
  • Inspekt – View and Edit Customer Orders from Portal: When a customer places an order from the portal, it shows up in the booking screen. We have added a field to the grid that indicates the source of the order (Portal or Operations).Inspekt: Portal OrderYou will notice that a new section shows up when the customer has added a new stake holder to the system.
    • The From Portal section shows that the customer entered for the factory/supplier.
    • The In Our System section allows the booking manager to search for the company/contact within the database. On searching an existing record, the address info is shown and the related contacts can be viewed – to make sure that the information matches.
    • The booking manager can then search and select (Select Button) a corresponding company from the existing master if they believe the information is the same. Otherwise, they can choose to add (Add Button) the information from the portal to the company and contact masters. This will create a new company record and an associated contact record based on the information provided by the customer via the portal.
  • Once the customer information has been set, the booking manager can go ahead and populate the other information in the booking screen (including protocol selection and technical details) as before. They can also add notes, if applicable.
  •  Portal & Inspekt Booking – Order Notes: We have now added the ability to add notes to orders in both Inspekt and Portal.Portal: NotesA few things to note about this:
    • In Portal & Inspekt: The user can add any number of notes. Notes can be deleted as soon as they are added (but before being saved). Once saved, notes cannot be deleted. A user can edit the notes they have added.
    • In Inspekt Only: The user can mark a note as internal – which will attach the note to the order and be visible to the service provider’s operations team, but will not be visible to the customer thru the portal. If the note is not marked as internal, it will become visible to the customer via the portal (see example in image above – the third note was added by Inspekt Operations user).
  • Booking & Scheduling – Link Location: All inspection orders can now be linked to a location (a service provider’s operating office). In the booking screen this shows under the General tab (and the field is not mandatory).inspekt-booking-location In the scheduling screen, this field is mandatory and must be selected. Note that by default, the inspectors linked to a location will be shown. Changing the location will show the inspectors for the new location.inspekt-scheduling-locationThe user can also expand the filter for location by clicking on the filter icon and selecting multiple locations from which to list inspectors.inspekt-scheduling-filter-location
  • Field Inspections – Inspector Review & Rating: We have now included the ability for the reviewer to provide feedback and a rating to the inspector(s) assigned to an inspection. inspekt-review-ratingThe reviewer will be able to add internal review comments (which the inspector will not be able to see) as well as feedback comments to the inspector (which the inspector will be able to see). The reviewer can also provide a rating (rating scale of 1-5) to the inspector.
    • Under the menu Site Options -> System Settings, we have a setting for Transparent Inspector Ratings – which, if set, will make the rating visible to the inspector (otherwise they will not be able to see their ratings).

IMPROVEMENTS:

  • Field Inspection (View Only Option for Inspectors): We have now implemented a view only option for the inspector – wherein they can come in and view the details of the inspection that has been assigned to them prior to initiating execution. They can do this at any time after the inspection has been assigned to them.
  • Field Inspection (Ability to change assigned Reviewer): The inspector or reviewer can now change the assigned reviewer to a field inspection. Once the reviewer is changed, the new reviewer will get a notification about the inspection to be reviewed.

FIXES:

  • Email Notification: Format of the information has been fixed..
  • Field Inspection: When a user had roles of both Inspector and Reviewer, they were unable to view an inspection after field inspection was initiated. This has now been fixed.
  • Field Inspection: We have fixed an intermittent issue wherein after the inspection was saved 3 times, the inspection date would change.
  • Field Inspection: After updating the inspection record, the colors of the results would not display when the record was opened again. This has now been addressed.
  • Contacts: The option to receive reports with specific results used to incorrectly show the result family for selection. This has now been fixed wherein the user can select specific results (related to the company and its programs) for which they can choose to receive reports.
  • Application Tour: The content in the tour has been cleaned up.
  • Menus: In certain use scenarios, the main menu would look cut off and under certain conditions, the sub menus would now show. This has been addressed.
  • User Profile: We have fixed an issue wherein the language selection drop down was getting cut off (esp. on large screens).

 

Click here to see the entire change log (for every release).

ABOUT Inspekt: Inspekt lets you manage the entire Inspections lifecycle – from order to invoice – all from your web browser. With innovative capabilities such as dynamic inspection protocol management and field inspection data capture and productivity enhancing features such as automatic report and invoice generation, the solution can streamline your operations and enhance productivity thus helping you save costs while delivering a better customer experience.

Not a current user of Inspekt – but want to get all these great features for Inspections Management? Start your free 30 day trial today!Register

Release Notes: Inspekt Version 1.3.0 (20160618.1)

New in QualNimbus’s Inspections Management Solution, Inspekt Version 1.3.0 (20160618.1): On-the-fly MDM, Workforce workflow, Application Tour + Better UX

Version 1.3.0 (20160618.1): 18 June 2016

NEW FEATURES:

  • On-The-Fly Master Data Creation: Our users have told us that they want to have a faster way of capturing master data information – and without breaking the flow of the transaction. For example, if you are adding an order and have filled in most of the form, but did not find the factory in the drop down, you would have had to discard all the changes made thus far and go to the Company master and add the factory and then come back and redo the order capture. Site Options Menu
    Now, we have introduced a system option setting that allows companies to capture master data on the fly. Quick MDM SettingJust go to the new System Settings menu item under Site Options. You will be presented with a screen where you can set the option to enable Quick MDM Capture. A couple of important things to note:

    1. This option is OFF by default to support better information governance practices.
    2. Only users with a System Admin role can go in and enable this option. Once enabled it is applicable to all users of the system.
    3. IMPORTANT: If this option is turned on, anyone using the system will be able to add to the master data via transaction screens that they have access to. This includes people who do not have the MDM Manager role (although they will still not have access to the MDM Menu item).
    4. By turning on this option, users will be able to search for information in drop-downs and if they don’t find what they are looking for, Quick MDM Add: Examplethey will have the option to add a new record as shown in this image. Type ahead matches will still be shown in the drop-down, if information matches your typed content.
    5. On clicking the add button, a pop-up window will be shown that will allow you to capture a new record with only the minimum required information. Quick Add MDM: Example of Add
      This is done intentionally to aid in speed of data capture during transactions. We highly recommend that someone periodically review the master data and ensure uniqueness, completeness and accuracy of this information.
  •  inspekt-tour-menuApplication Tour: To help new users quickly learn and understand the features of Inspekt, we are now introducing an application tour that walks the user thru the various capabilities that they have access to. For new users to Inspekt, the Tour will start automatically on first login. To start the tour manually, go to the new Application Tour menu item under Support. User TourThe tour provides some quick pointers about what functionality exists throughout the system and how to navigate the system. (For more detailed help content check out the Training Content under the Support menu).
  • Workforce Notification Workflow: We have implemented a new feature in the Workforce screen. Before, you had to create a workforce person and type in their password and then give that to them manually. To optimize this workflow and further secure the system, we have now implemented a workflow wherein new workforce added to the system will automatically get an email with their userid (which will be their work email-id) and a system generated password. When they first login to the Inspekt system, they will be forced to change their password.

IMPROVEMENTS:

  • Menu Redesign: We have simplified the design of the menu and cleaned it up to improve flow and use.
  • Menu Memory: For new users, the Menu now opens in an “open” state by default. The menu also remembers its last state (open or collapsed) the next time you log in to the system.
  • Translations: We have added Spanish as a new translation to the User Profile language options. As always we welcome feedback about our translations and anything we can do to improve it.
  • Billing Contact & Invoice Recipient: You can now select who the billing contacts and invoice recipients will be for QualNimbus invoices.
  • Booking: Save will not close the form – but keep it open until the user closes it.
  • Protocol Creation: At the time of creation, we have made it more intuitive to remove all the sections and then add a section. One section will still always be required in any protocol.
  • Registration Verification: A Login button on this screen seemed to be confusing to people trying to sign up. So we have now removed that button. On successful verification you will be taken directly to the instance creation screen (no action required) and then onto the login screen automatically.
  • SMTP Services: We have migrated SMTP Services (sending emails from Inspekt) from Zoho to Amazon’s Simple Email Service (AWS SES). This will bring about a higher degree of reliability, scalability, deliverability, exception handling and speed/performance to email delivery capabilities in Inspekt.

FIXES:

  • Client Portal: The portal was displaying results even when the report had not yet been issued. This has now been addressed.
  • Report Review: The system used to allow going to a Report Review without a result being assigned to the inspection. This will no longer happen.
  • Protocol: Selection of Client Program was not working. This has been fixed.
  • Registration: The screen and email were inconsistent in the naming of Auth code (the email called it One Time Password) – which could have been confusing. We have now fixed the email so it calls it Auth Code.
  • Portal: In some very rare situations, a Client Portal user was having an issue wherein pages were being opened and closed after logging in. This has been addressed.
  • Activity Report: Under some circumstances, some fields were editable in the activity report. This has been fixed so no fields are editable in the report.
  • Revision History: In some masters, the creation record was not being shown in revision history. This has been fixed.

 

Click here to see the entire change log (for every release).

ABOUT Inspekt: Inspekt lets you manage the entire Inspections lifecycle – from order to invoice – all from your web browser. With innovative capabilities such as dynamic inspection protocol management and field inspection data capture and productivity enhancing features such as automatic report and invoice generation, the solution can streamline your operations and enhance productivity thus helping you save costs while delivering a better customer experience.

Not a current user of Inspekt – but want to get all these great features for Inspections Management? Start your free 30 day trial today!Register

Information Security on QualNimbus Solutions

Learn about how QualNimbus secures information on its applications. You can use QualNimbus solutions with peace of mind!

Information Security

A lot of our prospective customers have a concern regarding information security on our platform. This is rightly so – as companies do want to ensure that the information they store on our systems is secured and protected.

We want to assure you that QualNimbus takes information security very seriously. We have the following measures in place to ensure security:

  • Our infrastructure is hosted on Amazon AWS which has some of the highest degree of security in the world (it is even used by the US Department of Defense!).
  • In addition to this, to ensure scalability, we have multiple tiers in our applications: Web Tier, Application Tier and Database Tier. All three of these tiers are themselves secured by complex challenge/response (password) mechanisms to prevent breach.
  • The web tier is hosted behind a load balancer, which is itself secured as well.
  • We also require that every user of our system has a strong password – and only valid users can access the system.
  • All our systems also implement role based security – that allows for fine tuning of the capabilities that users have access to once logged into the system based on their role(s).
  • All transactions on our applications happen over a HTTPS connection that uses 256 bit encryption (so information cannot be hacked during transfer between your machine and our servers).
  • Finally, as a last measure of security, we store each customer’s data in a completely separate database schema – so your information is never intermingled with information of other companies.

We hope this addresses concerns regarding security. We have been able to win the trust of large, industry leading firms about our security and scalability. We would be happy to discuss any of these aspects in detail with you – just contact us.

We want to assure you again that we take the security of your information as seriously as you do. We want you to use QualNimbus solutions with absolute peace of mind!

Contact Us

Register

Release Notes: Inspekt Version 1.2.0 (20160527.1)

New in QualNimbus’s Inspections Management Solution, Inspekt Version 1.2.0 (20160527.1): Client Portal, Activity Report, Integrated help, etc…

Inspekt Version 1.2.0 (20160527.1): 27 May 2016

NEW FEATURES:

  • Portal: We are excited to announce the launch of the Inspekt Portal. Standard features of the portal will be available in the price of your subscription (unlimited client portals!). Premium features (coming soon) will be optional and additionally chargeable for each portal.
    • To enable access for your customers, simply go to the Company module, select YOUR (the service provider’s) record, and go to the new Portal Administration tab.
      Portal Administration
      Portal Administration

      Select the companies you want to enable portal for. Contacts for the selected companies will be listed. Access can be granted to selected contacts by clicking the Update Portal Access button. These people will then get an email confirming their portal access with login information.

      Inspekt Portal View
      Inspekt Portal View
    • When your customers first log into the portal, they will be required to change their password.
    • The portal view will have a search capability and will show the results of the search in a grid. Customers can view the details of the order and download reports and invoices directly from the system.
    • If a customer works with multiple service providers that use Inspekt, they will have the ability to choose the service provider in the top right corner of the screen.
    • Note: Only those reports and invoices that were issued from Inspekt will be visible to the client and available for download.
    • A lot more functionality is coming to the portal soon – so stay tuned! 🙂
  • Inspekt Activity Report
    Inspekt Activity Report

    Activity Report: A comprehensive new report has been built in Inspekt (for the Service Provider) to allow searching for orders via multiple criteria along with ability to view order details.

  • Integrated Help Content: Some of our customers (esp. in China) were unable to reach our externally stored help content. So we are now hosting the help content directly within Inspekt along with an embedded viewer!

    Inspekt Integrated Help
    Inspekt Integrated Help

IMPROVEMENTS:

  • Protocol Management: You can now re-order sections during protocol creation

FIXES:

  • Workforce: One contact can only be connected to one company at any given time.

 

Click here to see the entire change log (for every release).

ABOUT Inspekt: Inspekt lets you manage the entire Inspections lifecycle – from order to invoice – all from your web browser. With innovative capabilities such as dynamic inspection protocol management and field inspection data capture and productivity enhancing features such as automatic report and invoice generation, the solution can streamline your operations and enhance productivity thus helping you save costs while delivering a better customer experience.

Not a current user of Inspekt – but want to get all these great features for Inspections Management? Start your free 30 day trial today!Register

Release Notes: Inspekt Version 1.1.0 (20160520.1)

Learn what’s new in QualNimbus’s Inspections Management Solution, Inspekt Version 1.1.0 (20160520.1)

Inspekt Version 1.1.0 (20160520.1): 20 May 2016

NEW FEATURES:

  • inspekt-multi-languageMulti Language UI: Inspekt now supports multi-language labels on the UI. Simply go to the Profile settings under the user and change the User Language. Languages currently supported are: Simplified Chinese, Traditional Chinese, French and German. As a first pass, we have used Google Translate API to do translations. We welcome feedback regarding any corrections that we could make to improve our translations. Also let us know if there are any other languages we should add.
  • Payment Methods & Invoices:
    • Add a payment method
      Add a payment method

      We have now

      View QualNimbus Invoices
      View QualNimbus Invoices

      integrated the ability for our customers to add credit cards to the company profile to arrange for payments to QualNimbus. At least one card must be kept on file for automated payments at the end of the trial period to be able to continue using Inspekt. Your information is securely stored on our payment gateway provider’s web site and not on our servers. All transactions are over a secured encrypted connection.

    • The Billing section now provides listing of Invoices issued by QualNimbus with the ability to view and download invoices.

IMPROVEMENTS:

  • Invoicing
    Inspekt Enhanced Invoicing
    Inspekt Enhanced Invoicing
    • Invoicing is now significantly enhanced to allow for line item creation enabling a detailed invoice. Discounting, deposit reductions, total applicable taxes, memos, payment terms are all available.
    • Invoice can be generated as a beautifully formatted Word and PDF file with one click.
    • You can also upload your own invoices and receipts via attachments.
    • Provided option to send auto generated or manually uploaded invoice.
    • You can email invoices directly from the system to invoice recipients.
    • Bookings now allow identification of the invoiced party.
  • Workforce: Workforce now supports a Contractor indicator.
  • inspekt-grid-groupbyUser Experience: Column menu in Grids now have a Group By option which let’s users group information by the unique values in a column.

FIXES:

  • Login Page: added links to Terms of Use & Privacy Policy for clarity.
  • Workforce: Admin users are now prevented from deactivating themselves.

 

Click here to see the entire change log (for every release).

ABOUT Inspekt: Inspekt lets you manage the entire Inspections lifecycle – from order to invoice – all from your web browser. With innovative capabilities such as dynamic inspection protocol management and field inspection data capture and productivity enhancing features such as automatic report and invoice generation, the solution can streamline your operations and enhance productivity thus helping you save costs while delivering a better customer experience.

Not a current user of Inspekt – but want to get all these great features for Inspections Management? Start your free 30 day trial today!Register

Registering for Inspekt (guide)

Here’s how to register for Inspekt (and a couple of things to look out for in case you are having trouble registering).

Registering for Inspekt

Inspekt is our end-to-end solution for managing inspections. To register for a free 30 day trial of the system, please visit our Inspekt Landing Page to learn more or click here to Register.

If you have issues registering

When you go to the Register page, you should see a blank form like this one:

Register-blank

Go ahead and fill out the form. Please fill out the entire form fully and accurately.

It is important that you provide us with a valid email and mobile phone number during registration as we will validate this information during the registration process. You will get a One Time Password on both your email ID (by email) and on your mobile phone (by SMS) which you will have to enter on the validation page after which your Inspekt instance will be prepared for first use.

Important: Be sure to check the boxes for “I’m not a robot” and “I agree”.

​Note that the Register button turns BLUE when all the information is properly filled out. Does this happen for you? If not, please send us a screenshot of what you are seeing via the green chat bubble and we can guide you.

Here’s what a properly filled out registration form looks like:
Registering for Inspekt

Successfully submitted the Registration form?

If you successfully submitted the registration form, you will see a screen like this one:

Register-Validate

You will receive an email with an authorization code and a one time password (OTP) to your mobile phone. Enter those values in this screen and click the Verify button.

Important Note: Tokens are only valid for 10 minutes after which they expire. So if you try entering the tokens after 10 minutes your registration will fail. You can click on Resend to get new authorization codes.

On successful verification

On successful verification of your authorization codes, you should see a screen like this one:

Register-Success

The system will then go ahead and set up your instance for you. This generally happens fairly quickly, but in case it takes some time, you will also get an email confirmation when the instance setup is complete.

Once complete, you will be taken to the login page.

I hope this help give clarity around the login process. Please don’t hesitate to contact us during the process in case you run into any issues. Simply click the green chat button on the bottom right corner of your screen and send us a message. We are here to help. We are looking forward to connecting with you on the Inspekt solution.

Inspekt: Status, Roadmap, Benefits and Pricing

Learn where we are with Inspekt, the capabilities and benefits of the system and the pricing structure of the solution.

Why Inspekt?

When we started working on Inspekt, our intent was to build a solution that helped ANYONE that provides inspection services to be able to do so in a manner that improved their productivity and profitability. We decided that we would start with the basics and build something that addressed the entire value chain of the inspection service – from Order to Invoice. We were also clear that we would remove the pain from in-house solutions to manage the business by providing a rich set of capabilities that improved and matured over time – in line with the expectations of our customers. We wanted to outline our current status, roadmap, product benefits and pricing in this post.

We are looking to work with Buying houses that perform inspections, suppliers that have in-house inspection teams as well as service providers of any size that provide inspection services.

Current Status:

The team has been working incredibly hard on building the product and we are happy to report that we are close to releasing Inspekt. We intend to go live with the solution around mid April 2016.

So – where are we with the solution?

We have implemented all of the master data management aspects, have developed a robust Company/Program/Contact management module, allow for full workforce management, an order management module that allows capture and scheduling of orders, a full scale custom inspection protocol development module that allows for sections/on site tests/checkpoints, a field inspection data capture module, and an automated reporting module. Our first release will also have a basic invoicing module.

We are pleased to report that we will also be integrating online support directly into the tool so users can ask us questions and provide feedback as they are onboarding and using the solution.

UPDATE 20 Apr 2016: Inspekt is now LIVE! 

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What else is on the Inspekt roadmap?

We have a lot more in store for the product on the roadmap:

  • We deferred the full implementation of invoicing to a later release after go-live. (Now Complete!)
  • We intend to mature the customer management module into a light-weight CRM that also allows for lead and opportunity management.
  • We will extend workforce management to support training and evaluation of the workforce.
  • Our scheduling module will move toward automated scheduling (based on workforce capability matrix, proximity, etc.).
  • We intend to build out an offline field inspections module that will allow inspections to be carried out in the field with no connectivity. (In Progress)
  • Our reporting and invoicing modules will only get richer and offer more capabilities and templates and, eventually, if the demand is high enough, we will also build a custom report builder.
  • We also intend to build new capabilities around integrity management and real time communications with staff and customers.
  • Portal capabilities to provide visibility to orders to supply chain stakeholders. (Now Complete!)
  • Enhanced reporting and business intelligence capabilities for operations and customers.
  • The system will also allow multi-lingual capabilities shortly. (Now Complete!)
  • And a whole lot more.

Customer Benefits:

What will this mean in terms of benefits to our customers? They will have a single solution that allows them to manage all of their inspection activities. Having all of the data in a structured format will also allow for better decision support and operational reporting. Most importantly, by automating a lot of the manual tasks around the process, we will be helping our customers save time and money thereby allowing them to focus on core service delivery activities thus improving customer satisfaction and capturing more business while improving their margins. All of these benefits come with the baseline promise of a robust, enterprise class solution with high degree of scalability, availability and security built in. Not only that, but our systems will evolve continuously – with a new release being put out once every month that either implements new features or addresses bugs/defects.

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 Our Pricing Rationale:

We are of the opinion that our growth should be tied to the growth of our customers. If our customers grow and are successful, then we grow as well. If they don’t then we don’t. It is a simple premise – but one that we take very seriously. Our pricing structure is fundamentally built around this premise. Most organizations in the TIC industry spend between 4% to 6% of their revenues to implement a robust IT systems and infrastructure setup. Using our solution should cost you substantially less than this amount – and should deliver benefits that far exceed the cost outlay (or the alternative of maintaining status quo).

Pricing Structure:

Here is the pricing structure in its entirety:

1. A monthly Plan Fee per Company based on Users (calculated based on the maximum active users in a given month)

At the time of launch (20 Apr 2016) the pricing structure is as follows:

Plan Startup Small Medium Large Enterprise
Users 1-15 16-75 76-200 201-400 401+
Plan Fees $100 $300 $900 $2700 Contact Us
+ Per Inspection Fee $3.00 $3.50 $4.00 $4.50 Contact Us

All fees are in US $. Other terms and conditions apply.

That’s it. Hopefully this helps explain the pricing structure for Inspekt. We will provide a calculator for Inspekt monthly SaaS fees on the Inspekt landing page wherein you can plug in your own numbers and get an estimate of the monthly fees.

Important Note: Going forward, the most updated pricing structure will be visible on the Inspekt Landing Page.

Trial Period

We recognize that there is a change involved in adopting a new system. Therefore we are going to launch with a 30 day free trial of the solution wherein you can implement the system for your business, get it setup and use it for a period of time to see its suitability to your needs. Starting the end of the second month, we will begin invoicing as per the model above.

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Lab Test Information Management: Challenges & Way Forward

In an ever more competitive landscape, Testing Laboratories need to address their challenges by focusing on the core drivers via a cohesive information management strategy.

Lab Test Information Management: Challenges

Testing Laboratories in the TIC industry have grown aggressively, both inorganically via acquisitions and organically, while simultaneously striving to maintain and grow margins. This growth model has brought with it significant, and I must say, inevitable challenges.

Some of the key challenges are listed below:

  1. Lack of standardization – Variability in core information and operational execution platform across lab locations and regions, including those driven by client specific customization.
  2. Ad-Hoc and inefficient processes – Redundant and excessive manual verification steps have been introduced at every stage throughout the operations.
  3. Ageing delivery platforms – The industry continues to rely heavily on human capital and has a lot of catching up to do in terms of technology adoption. Full automation in Lab data capture, auto report generation, B2B customer intimacy platforms are dreams that continue to elude even the most innovative, market leading service providers.
  4. Declining Margins – Given an increasingly competitive landscape and increasing input costs coupled with stagnant pricing (or even increased pricing pressures), margins are increasingly coming under pressure. This deserves to be mentioned separately as a Challenge on its own as it is one of the single most critical metric on which management performance is measured today.
  5. Revenue Leakage – This is a direct and inevitable result of lack of traceability in lab information management, all the way from the Test Request Form (TRF) being submitted to the corresponding invoice being issued. Labs all over the world end up under-invoicing. While the percentage loss in revenue varies from lab to lab, it does happen in every lab nevertheless.
  6. Impatient, Unhappy Customers – Let’s not forget the customer in all this. Customers want faster time to market and are unhappy with the Turn Around Time (TAT) delays they face from the TIC service provider. The list of impediments are long – rework due to lab reporting errors, invoicing mistakes (they will all complain if labs over-invoice!), the lack of reliable business intelligence, etc.

Lab Test Information Management: Way forward

Focus on the drivers!

  • Gain Competitive Advantage – Do you believe you are in this business just to provide a test report? If not, how will you differentiate?
  • Retain & Grow – Customers no longer want just a test report, even if you can manage to send an accurate report within the committed TAT. How will you ensure customer retention? How will you delight your customers continually?
  • Improve Margins – It is difficult to maintain high margins while simultaneously aiming for higher growth, especially if organizations continue using human capital-intensive processes and systems. What are the operational objectives? In which areas will you be able to drive efficiency and improve cost competitiveness?

Align your objectives to the drivers

What
How
Why
Ensure Customer Delight a. Improve consistency and granularity of reporting data by adopting a robust universal master data management (MDM) system that permeates across all operational transaction management and reporting systems.

b. Accelerate Turn Around Time (TAT) by promptly responding to regulatory or customer requested changes to test protocols and packages. This is a lot easier to achieve once you have a workflow based, global test, protocol/package management system such as the TRIMS in place.

c. Automate test data capture, reporting and invoicing.

d. Deliver real time operational information and rich business intelligence reporting through a smart customer portal. Once again, this cannot be achieved if you don’t have the basis to efficiently manage rich referential data.

– Differentiate

– Retain & Grow

Improve Scalability a. Implement best practice processes to improve operational governance across the network.

b. Adopt a scalable technology platform to handle simple to complex change management requests, quickly and accurately, impacting a large and ever increasing number of test protocols and packages.

– Differentiate

– Retain & Grow

– Improve Margins

Improve efficiency and lower risk a. Single source of truth for your test protocols and packages – eliminate reliance on stand alone, document/paper based test protocols and with it the risk of non-compliance with current regulatory and customer requirements.

b. Drastically reduce errors in test assignment, data capture and reporting, thereby minimizing rework.

c. Save paper and printing costs. This is not just about being socially responsible – it is pure margin, very much part of the current Total Cost of Ownership (TCO) – this cost will go away with adoption of the new test protocol and package management platform.

– Improve Margins

Let us know what you think – leave a comment below.

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